Team Support Portal
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What do you need help with?
👥 HR & Payroll Paychecks, direct deposit, W-2s, time off, onboarding, or employee concerns.
→ Matthew (HR) 💻 Tech Support Laptops, logins, EfficientHire, MyOffice Pro, QSR Soft, Harri, or email.
→ Tech Manager 🧹 Operating Supplies Franke & H&K catalog items. Search 8,000+ items by part number.
→ Eva (Admin) 🖊️ Office Supplies Toner, paper, labels, pens, monitors, and other back-office items.
→ Eva (Admin) 👕 Uniforms Shirts (GM, Dept Mgr, Crew Trainer, Crew, Maintenance), hats, aprons, name tags.
→ Eva (Admin)
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9 Locations Select your restaurant when submitting
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Confidential HR requests handled privately
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Quick Answers Use the AI tab for policy & procedure questions
HR & Payroll Handled by Matthew · Confidential · Within 24 hours
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Shared / Missed Hours
✓
Hours Submitted!
Logged to HR. Matthew will process within 24 hours.
HRS-0000
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✓
Request Submitted!
Logged in ClickUp. Matthew will follow up with you soon.
TKT-0000
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Tech Support Handled by Tech Manager · Urgent issues prioritized
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✓
Ticket Submitted!
Logged in ClickUp. The Tech Manager will follow up soon.
TKT-0000
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Operating Supplies 8,000+ Franke & H&K catalog items · Reviewed weekly by Eva
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✓
Order Submitted!
Sent to Eva. You'll hear back within 24 hours.
ORD-0000
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Office Supplies Toner · Paper · Labels · Pens · Admin items · Reviewed weekly by Eva
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✓
Request Submitted!
Sent to Eva. You'll hear back within 24 hours.
OFF-0000
← Submit Another Request
Uniform Request Shirts · Hats · Aprons · Name Tags · Handled by Eva
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✓
Request Submitted!
Sent to Eva. You'll hear back within 24 hours.
UNI-0000
← Submit Another Request
📁 Documents & Resources
Manager & Supervisor Access Only
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Manager Access Required
This section contains handbooks, HR forms, and training materials. Enter the manager password to continue.
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Resources
Documents & Handbooks
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Google Drive Linked All documents open directly in Google Drive
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Manager Access Only Password protected section
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Add Documents Paste any Google Drive link to add a doc instantly
🤖 AI Team Assistant
Ask questions about HR, payroll, scheduling & systems
I can help with: HR & payroll questions, Harri scheduling, MyOffice Pro paystubs, EfficientHire onboarding, QSR Soft, time off rules, and general McDonald\'s policies. For anything that needs a real person — use the Submit a Request tab.
How do I request time off?
How to view my Harri schedule?
How to view my paystub?
EfficientHire onboarding?
Paycheck issue — what do I do?
Attendance policy?
How to swap a shift in Harri?
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Hi! I'm your McDonald's Knoxville team assistant. I can answer questions about HR, payroll, your Harri schedule, MyOffice Pro paystubs, EfficientHire onboarding, and general McDonald's procedures.
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